On the date the refund is completed, we'll send you an email message confirming the date and amount.
Please check with your bank if the refund has not appeared within 10 days. Please note, this does not include your bank's processing time. On receipt of your authorised return we will process your refund within 1-3 working days. We will issue a full refund or a replacement, if possible, at no additional cost. You can return your purchase to us within 30 days of the date you received the item if it has been damaged during delivery, is defective or isn't what you ordered. We recommend that you return your item recorded delivery as we cannot be held responsible for any items that you return to us that get lost in post.ĪRRIVED DAMAGED DURING DELIVERY, DEFECTIVE OR INCORRECT ITEM
When returning items you must ensure the goods are packaged adequately to protect against damage. Please be aware that we will not refund your return postage costs, as there is no error on our part. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. To return a product please open a returns request and follow the instructions to start a request. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.